Privacy Policy 9777bet – Malaysia User Data Protection

1Introduction

9777bet values the privacy of every user on our platform. This Privacy Policy was developed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. This document transparently explains how we handle the personal information you provide to us.

This policy applies to all information collected through the 9777bet.pw website, the 9777bet mobile app, and all related services. By registering for or using any of our services, you consent to the collection and use of your data as described in this Privacy Policy.

2Types of Personal Data We Collect

We collect various types of information depending on how you interact with the 9777bet platform. Below are the categories of data we collect:

We only collect data that is strictly necessary to operate the platform and deliver the best service to you. We consistently adhere to the principle of data minimisation.

3How We Use Your Data

The data we collect is used for the following purposes:

• Account Management: Registering, verifying, and managing your account, including the mandatory KYC verification process.
• Transaction Processing: Processing all deposits, withdrawals, and any financial transactions you carry out on the platform.
• Platform Security: Detecting and preventing fraud, money laundering, illegal activity, and platform abuse.
• Legal Compliance: Meeting the legal and regulatory obligations applicable to online betting platform operations.
• Service Communications: Sending important notifications related to your account, transactions, policy changes, and security information.
• Marketing (with consent): Sending promotional information and exclusive offers where you have given consent to receive marketing communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Service Improvement: Analysing aggregated usage data to enhance user experience, platform performance, and new features.

4Data Sharing and Disclosure

9777bet does not sell, transfer, or disclose your personal data to third parties except in the following situations:

• Payment Service Providers: Required financial information is shared with partner banks and eWallet providers such as Touch 'n Go, Boost, GrabPay, and FPX providers to process your transactions.
• Game Software Providers: Required game session data is shared with licensed game providers to ensure a smooth and secure gaming experience.
• Government Authorities: We will disclose the required information to legal, regulatory, or enforcement authorities when mandated by a court order or applicable law.
• Technical Service Providers: Cloud infrastructure providers, cybersecurity services, and fraud detection partners bound by strict confidentiality agreements.
• Auditors & Licensing Bodies: The party responsible for ensuring 9777bet's compliance with gambling licensing requirements.

All third parties with whom we share data are required to meet data protection standards equal to or higher than those we apply ourselves. Legally binding data processing agreements are signed with every partner.

5Data Security Measures

9777bet continuously invests in industry-grade security infrastructure to keep your data protected from both external and internal threats. Our key protective measures include:

• 256-bit SSL Encryption: All data transmitted between your web browser and our servers is encrypted using the latest TLS 1.3 protocol, making it unreadable even if intercepted.
• Data Encryption at Rest: Sensitive data such as passwords and financial information is stored in encrypted format using AES-256 algorithms on our servers.
• Two-Factor Authentication (2FA): We encourage and support the use of 2FA on all accounts to add an extra layer of security.
• Internal Access Controls: Only staff with specific authorisation may access user data, and every access is automatically logged for audit purposes.
• 24/7 Monitoring: Our cyber threat detection system operates around the clock to identify and respond to any suspicious activity immediately.
• Regular Security Testing: Penetration testing and independent security audits are conducted regularly to identify and patch any system vulnerabilities.

6Cookies and Tracking Technologies

9777bet uses cookies and similar tracking technologies to enhance the functionality and user experience of our platform. The types of cookies we use are as follows:

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect certain features on the 9777bet platform, including the ability to log in to your account.

We do not use third-party cookies for off-platform advertising purposes or to track your activity on other websites.

7Data Retention Period

9777bet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration that your account remains active and in use on the platform.
• Post-Account Closure Data: Transaction data and financial records are retained for a minimum of 7 years after account closure, in line with anti-money laundering legal requirements.
• Session & Log Data: Technical logs and session data are retained for 90 days for troubleshooting and security purposes.
• KYC Data: Copies of identity verification documents are retained for 5 years after the date of verification or account closure, whichever is later.
• Marketing Data: If you withdraw your marketing consent, your data will be removed from the marketing list within 30 business days.

When data is no longer required, we will securely delete it using methods that ensure the data cannot be recovered or accessed again.

8Your Rights as a User

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
• Right to Rectification: If the data we hold is inaccurate or outdated, you have the right to request an immediate correction. Some data can be updated directly through your account panel.
• Right to Erasure: You may request the deletion of your personal data, subject to any legal retention obligations we are required to comply with.
• Right to Restriction: You may request that we restrict the processing of your data in certain situations, such as while you are contesting the accuracy of the data.
• Right to Withdraw Consent: You may withdraw any consent you have given at any time without affecting the lawfulness of processing carried out prior to that withdrawal.
• Right to Lodge a Complaint: If you are not satisfied with how we handle your data, you have the right to lodge a complaint with us or with the relevant data protection authority.

To exercise any of the above rights, please contact our data protection team via our support email. We will verify your identity before processing any request to ensure your data is not disclosed to unauthorized parties.

9Minor User Protection

9777bet is a betting platform open exclusively to individuals aged 18 and above. We take this responsibility extremely seriously and have implemented multiple layers of protection.

• Age verification is carried out during registration and reinforced during the KYC process through identity document checks.
• If we find that data belonging to a user under the age of 18 has been collected unintentionally, the account in question will be suspended immediately and all data will be deleted.
• Parents or guardians who believe their child may be using this platform without permission are urged to contact us immediately so that appropriate action can be taken.
• We do not collect data from individuals known to be under 18 years of age, and we do not direct marketing communications at that age group.

10Amendments to the Privacy Policy

9777bet reserves the right to modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the way we operate. Any amendments will be accompanied by a clearly stated update date at the top of this page.

For material or significant amendments, we will notify users through:

• In-platform notifications when you log in to your account.
• An email will be sent to the address registered to your account at least 14 days before the changes take effect.
• A clear notice on the platform's main page.

Continued use of the 9777bet platform after the effective date of any amendments is considered your acceptance of the updated Privacy Policy. If you disagree, you have the right to close your account and request deletion of your data.

11Contact Our Data Protection Officer

If you have any questions, concerns, or wish to exercise your privacy rights, the 9777bet Data Protection Officer (DPO) team is ready to assist you: